Complaint Procedure

At Edubox, we are committed to providing high-quality care and services. However, we recognise that sometimes things may not go as expected. We take all concerns seriously and aim to resolve them quickly and fairly.

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Step 1: Informal Resolution

If you have a concern or complaint, please raise it as soon as possible with the supervisor hosting the sessions. Many issues can be resolved informally through discussion.

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Step 2: Formal Complaint

If the issue is not resolved or you would prefer to make a formal complaint:

1. Submit Your Complaint in Writing
   Please email or write to the Edubox Manager at:
   📧 office@educationbox.co
   📬Edubox, Flat 7, Chine View Mansions, 2 Mckinley Road, Bournemouth, BH4 8AQ
   Include your name, contact details, the nature of the complaint, and any relevant details.
    

2. Acknowledgement
   We will acknowledge your complaint within 3 working days of receipt.
    

3. Investigation
   A senior member of the team will investigate the issue. This may involve speaking with school staff and the involved supervisors, reviewing records, and/or contacting you for further information.
    

4. Outcome
   A full written response will be provided within 10 working days, outlining our findings and any actions we will take.
    

Step 3: Escalation

If you are not satisfied with the outcome, you may request a review. Please contact the Edubox Director in writing within 10 working days of receiving our response, using the same contact details above.

We value your feedback and use it to improve our services.

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